Golden City Terms & Conditions – Complete Guide for Malaysian Players

01Eligibility & Account Registration

To register and use Golden City, you must meet the following eligibility requirements:

• Aged at least 18 years old at the time of registration.
• Not a citizen or resident of any country where access to online gambling services is explicitly prohibited by local law.
• Not currently under an active self-exclusion status at Golden City or any other gambling platform that has a data-sharing agreement with us.
• Having full legal capacity to enter into a binding agreement.

Each individual is only permitted to register one account only. All registered accounts must use accurate and current personal information. Golden City reserves the right to request identity verification at any time through a KYC (Know Your Customer) process. Required documents may include a copy of your IC, a utility bill, or a bank statement. Failure to provide the requested documents within 7 days of the request may result in temporary account suspension.

02Deposit & Payment Methods

Golden City accepts deposits via the following payment methods available to players in Malaysia:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX (including Maybank2u and CIMB Clicks)

The minimum deposit amount is RM20 per transaction. Maximum deposit limits may vary depending on your payment method and account status. All deposits must be made from a bank account or e-wallet registered in your own name — Golden City does not accept third-party deposits.

Any doubts regarding the source of deposit funds may trigger an AML (Anti-Money Laundering) review, requiring you to provide relevant documentation. Golden City complies with legal requirements related to anti-money laundering and reserves the right to report any suspicious activity to the relevant authorities.

Successful deposits will be credited to your Golden City account within seconds to 5 minutes, depending on the payment method. If your deposit has not been credited after 15 minutes, please contact our customer support at support@goldencity.click with proof of transaction.

03Withdrawal of Winnings

Withdrawal of winnings at Golden City is subject to the following conditions and process:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals must be made to the same payment method used for the deposit, except in special circumstances approved by the Golden City finance team.
• Standard withdrawals (below RM10,000) are processed within 4 minutes to a Malaysian e-wallet.
• Withdrawals exceeding RM10,000 requires additional identity verification and may take up to 24 hours.
• You must have completed at least one successful deposit before making your first withdrawal.

If any bonus conditions remain unfulfilled (incomplete rollover), bonus funds cannot be withdrawn until those conditions are met. Your original deposit amount (excluding bonus funds) may be withdrawn at any time without rollover requirements, subject to the minimum withdrawal limit.

Golden City reserves the right to place a hold on withdrawals for investigation purposes if suspicious activity or potential platform abuse is detected. In such cases, the member will be notified within 48 hours and the investigation will be resolved within 7 business days.

04Bonus & Promotions Policy

Golden City offers a variety of bonuses and promotions from time to time. Each bonus is subject to specific conditions stated in the relevant promotion terms. The general conditions that apply to all Golden City bonuses are as follows:

• Rollover / Wagering Requirements: Every bonus carries a rollover requirement that must be met before bonus funds can be converted into withdrawable cash. Rollover requirements typically range from 5x to 30x the bonus amount, depending on the type of promotion.
• Timeframe: All bonuses have an expiry date. Unused bonuses or incomplete rollovers that are not completed within the specified period will be automatically forfeited.
• One Bonus at a Time: Members may only have one active bonus at a time, unless otherwise stated in the promotion's terms.
• Game Eligibility: Not all games qualify toward bonus rollover requirements. Eligible games will be specified in the terms of each promotion.
• Betting Limits While a Bonus is Active: While a bonus is active, the maximum bet per round or per wager is RM50, unless otherwise stated. Winnings generated from bets exceeding this limit while a bonus is active may be voided.

Golden City reserves the right to modify, terminate, or restrict any promotion at any time without prior notice. Bonus abuse — including but not limited to multi-account usage, hedge betting, or arbitrage techniques — will result in bonus forfeiture and may lead to account closure.

05Game Rules

All games on Golden City — including Sports Betting (football, badminton, e-sports), Live Casino (baccarat, roulette, blackjack), poker, and progressive jackpot slots — are governed by the specific rules established for each game type.

• Game Results Are Final: Once a round, hand, or bet is settled, the result is final and cannot be changed. Golden City makes no exceptions for mistakes made by players.
• Technical Disruptions: In the event of an internet disconnection or technical issue on the player's end during an active game, Golden City is not liable for any resulting losses. Bets placed before the disruption occurred remain valid.
• Sports Betting: All Sports Betting is subject to the rules set for each sport and market. Cancelled or suspended matches will be governed by the specific rules stated in the Sports Betting section of the platform.
• Odds Provider Decisions: Golden City reserves the right to void or correct bets offered due to significant odds errors. Players will be notified and all wager amounts fully refunded in such cases.
• Game Integrity: Any attempt to manipulate game outcomes, exploit technical bugs, or use automation software is strictly prohibited and will result in permanent account closure.

06Security & Data Privacy

Golden City takes our responsibility to protect the personal and financial data of all members seriously. The security measures we employ include:

• 256-bit SSL encryption for all communication between your browser and Golden City's servers.
• AES-256 encryption for all personal data and financial information stored in our databases.
• Two-factor authentication (2FA) that all members can enable for an added layer of security.
• 24/7 monitoring for suspicious account activity with an automated alert system.
• PCI DSS Level 1 security standards for all payment processing.

You are solely responsible for keeping your account password confidential. Golden City will never ask for your password via email, WhatsApp, or any other communication channel. If you suspect your account has been accessed without your authorisation, contact us immediately at support@goldencity.click.

For full details on how we collect, process, and protect your personal data, please refer to Golden City Privacy Policy.

07Bans & Account Suspension

Golden City reserves the right to suspend or close any member's account, with or without prior notice, under the following circumstances:

• Identity fraud or providing false registration information.
• Opening multiple accounts by the same individual.
• Systematic abuse of bonuses or promotions.
• Money laundering or any suspicious financial transactions.
• The use of automation software, bots, or any tools that provide an unfair advantage in gameplay.
• Attempting to exploit technical bugs or system vulnerabilities.
• Rude, threatening, or harassing behaviour directed at support staff or other players.
• Violations of applicable local or international laws.

If your account is suspended for a legitimate reason (not due to a violation), you have the right to request a review within 30 days of the suspension date. Review requests should be sent to support@goldencity.click, stating your account number and the reason for your appeal.

08Responsible Gaming

Golden City believes that betting is a form of entertainment that should be enjoyed responsibly. We provide the following tools to help you stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings. Changes to reduce a limit take effect immediately; changes to increase a limit require a 24-hour cooling-off period.
• Loss Limit: Set a maximum loss limit that you are comfortable with over a given period.
• Session Time Limit: Set a daily play time limit — the platform will remind you when you're approaching it.
• Play Break: Take a temporary break from the platform for 24 hours, 7 days, or 30 days — no explanation needed.
• Self-Exclusion: Block your account permanently or for a minimum period of 6 months. Self-exclusion cannot be reversed during the specified period.

If you or someone you know needs help with a gambling problem, contact the Malaysia Problem Gambling Helpline at 1-800-18-5588 (free, 24 hours a day). Golden City can also be reached at support@goldencity.click for assistance activating any responsible gambling tools.

09Liability Limits

Golden City provides its platform and services on an "as-is" basis. Without limiting any rights protected by applicable law, Golden City is not liable for:

• Financial losses arising from use of the platform, including in-game losses.
• Service disruptions caused by technical issues, system maintenance, or circumstances beyond our control (force majeure).
• Unauthorised access to your account resulting from your failure to keep your login credentials confidential.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform.

Golden City's maximum liability to any member for any claim shall not exceed the total amount deposited by that member in the 30 days preceding the claim. In all cases, Golden City's liability is limited to the minimum amount required under applicable law.

10Amendments to Terms & Conditions

Golden City reserves the right to amend these Terms & Conditions at any time. Any material changes will be communicated to members via their registered email at least 7 days before the amendments take effect, except for changes made due to urgent legal requirements.

Continued use of the Golden City platform after any amendments take effect will be considered acceptance of the revised terms. If you do not agree with the changes made, you should stop using the platform and contact us to close your account and withdraw any eligible balance.

The latest version of these Terms & Conditions is always available at goldencity.click/terms-conditions. The "Updated" date at the top of this page indicates when the most recent revision was made. We encourage all members to review this page periodically.